About Us - Book a Hotel Room Anywhere in the World with findmeahotelroom's Online Reservations Service

Can I make a reservation over the phone?
Hotel reservations can be booked by telephoning our call centre between the hours of 09:00 and 19:00 Monday - Friday (UK Time) on the following numbers:

0870 7522797 (If you are dialling from within the United Kingdom)
+44 870 7522797 (If you are dialling from outside the United Kingdom)

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How do I pay for my reservation?
Your credit card is only used to guarantee your reservation, payment for the room and any supplementary charges will be required on check out. Accepted credit cards specific to your chosen hotel are displayed on the property information page and the booking form.

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Is my booking confirmation number from findmeahotelroom or from the hotel?
Since we book directly into the hotels reservation systems, you are issued the hotel's own confirmation number, generated by their system. Once again we remind clients to present this number at check in.

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How are the hotels able to offer such discounted rates?
Reserving rooms online is a more efficient way for hotels to sell their rooms. Traditional marketing is expensive, the hotel information and rates are often outdated and with online booking there is less of a need for human interaction, therefore the savings made, can be passed on to the consumer in the form of discounted rates.

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Are the room rates per person or per night?
All rates are based on a "per room / per night" policy, unless stated otherwise. Additional guests, children, beds and other items may be subject to additional charges upon check-out.

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Can I book more than one hotel room at a time?
The majority of Live Booking Hotels currently let you book up to 4 rooms of the same type at a time, however not all hotels support this feature. If you are experiencing problems we recommend you book 1 room at a time.

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How can I check or cancel my reservation(s)?
Simply click on the “My Reservations” tab at the top of the screen. Fill in your email address and confirmation number (which you will have received in your confirmation page and email).

If you cannot access your email or the email address is no longer in use etc, please contact our customer care department:

hotels@findmeahotelroom.com
0870 7522797 (If you are dialling from within the United Kingdom)
+44 870 7522797 (If you are dialling from outside the United Kingdom)

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Am I liable for any other fees or taxes?
Hotel rates are subject to various taxes dependent upon the country and city. Additional fees, such as resort charges, local taxes and processing fees may also be due.

CHECKING IN:

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What will I need to check-in?
When you check in, we recommend you have the following:

I.D. such as drivers license, passport etc.
A valid credit card.
Confirmation print out or number.

CHECKING OUT:

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How do I check-out?
Because your credit card is only used to guarantee your reservation, you will be required to pay the full amount for your room(s) plus any additional hotel services you used during your stay.

CHANGES AND CANCELLATIONS:

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How do I make a cancellation?
Please keep in mind that reservations cancelled after the hotels cancellation policy has expired may be subject to a penalty charged to your credit card.

If you need to cancel a reservation, it must be done on the findmeahotelroom website. Simply click on the “My Reservations” tab at the top of the screen. Fill in your email address and confirmation number (which you will have received in your original confirmation page and email).

Hotel systems do not allow modifications to be made to online reservations. We can only recommend that you cancel the original booking and re-book with your modifications. Please, feel free to call (see number below) if you are in any doubt about cancelling / modifying your reservation.

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How do I change my reservation dates?
Currently, changes to your reservation are not supported; you must cancel the original reservation (see above for more about cancelling a booking) and rebook for the new dates. However, we suggest you first check availability for the new desired dates, to avoid any disappointment from cancelling your first booking if the new dates are not available. Cancellation fees will still apply, as the first reservation is considered "cancelled," but credit will be given for unused room nights if applicable per the cancellation penalty.

AFTER YOUR STAY:

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How can I get a receipt for my hotel room?
It is critical to keep the findmeahotelroom reservation confirmation page issued at the time of booking. You will also receive an email confirmation, which can be used as a receipt. If you need a receipt after your trip, you can access historical data from our website.

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Can I view my past reservations?
Simply click on the “My Reservations” tab at the top of the screen. Fill in your email address and confirmation number (which you will have received in your original confirmation page and email). Once “logged in” a list of all outstanding bookings, cancelled bookings and your booking history will be displayed.

OTHER QUESTIONS:

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If you have questions, problems etc, feel free to contact us on:

hotels@findmeahotelroom.com
0870 7522797 (If you are dialling from within the United Kingdom)
+44 870 7522797 (If you are dialling from outside the United Kingdom)

ABOUT findmeahotelroom:

For company information, complaints procedure and findmeahotelroom's terms and conditions, click here