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Customer Satisfaction PolicyWe strive to achieve complete customer satisfaction. However, as with most things in life, unforeseen problems can occur. If you have a complaint either with a particular hotel or with the service we provide, we would like to know about it. Please enter the details of your complaint in the form below, along with your name and email address, and a customer service representative will investigate the problem and contact you as soon as possible. We endeavour to reply to all complaints within five working days. |
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