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General Questions:
(click to read) |
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- Can I make a reservation
over the phone? |
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- How do I pay for my reservation?
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- What does 'Live Booking'
mean? |
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- Is my booking confirmation
number from Findmeahotelroom or from the hotel? |
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- How are the hotels able
to offer such discounted rates? |
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- Are room rates per person
or per night? |
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- Can I book more than one
hotel room at a time? |
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- How can I check or cancel
my reservation(s)? |
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- Am I liable for any other
fees or taxes? |
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- What happened to my reservations area? |
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- What are these new user accounts? |
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CHECKING IN: |
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- What will I need to check
in? |
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CHECKING OUT: |
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- How do I check out? |
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CHANGES AND CANCELLATIONS: |
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- How do I make a cancellation? |
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- How do I change my reservation
dates? |
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AFTER YOUR STAY: |
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- How can I get a receipt
for my hotel room? |
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- Can I view my past reservations? |
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OTHER QUESTIONS: |
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ABOUT FINDMEAHOTELROOM : |
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- Company information, complaints
procedure and Findmeahotelroom's terms and conditions. |
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GENERAL QUESTIONS:
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Can I make a reservation over the phone?
Hotel reservations can be booked by telephoning our call centre between
the hours of 09:00 and 19:00 Monday - Friday (UK Time) on the following
numbers:- 01775 843414 (If you are dialling from within
the United Kingdom)
- (+44) 1775 843414 (If you are dialling from
outside the United Kingdom)
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How do I pay for my reservation?
Your credit card is only used to guarantee your reservation.
Payment for the room and any supplementary charges will be
required on check out. Accepted credit cards specific to your
chosen hotel are displayed on the property information page
and the booking form.
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What does 'Live Booking'
mean?
Online booking indicates that the hotel has a system in place
that allows our website to view and book ALL available rooms
for any given date. As soon as the booking form has been submitted,
the hotel will acknowledge your reservation by issuing a booking
confirmation number. On arrival at the hotel you should present
this confirmation number to the reception staff to retrieve
your booking information.
Warning: Failure to present your confirmation
number may result in confusion to whether you actually stayed
at the hotel. As a consequence, a "no show" penalty may be
charged to your credit card by the hotel.
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Is my booking confirmation number from Findmeahotelroom
or from the hotel?
When making a 'Live Booking', we are booking directly into
the hotel’s reservation system, in which case you are
issued with the hotel's own confirmation number, generated
by their system. 'Request' bookings will be given a confirmation
number which comes from Findmeahotelroom's own system. Once again,
we remind clients to present booking confirmation numbers
at check in.
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How are the hotels able to offer such discounted
rates?
Reserving rooms online is a more efficient way for hotels
to sell their rooms. Traditional marketing is expensive, the
hotel information and rates are often outdated and with online
booking there is less of a need for human interaction. Therefore,
the savings made can be passed on to the consumer in the form
of discounted rates.
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Are the room rates per person or per night?
All rates are based on a "per room / per night" policy, unless stated
otherwise. Additional guests, children, beds and other items may be
subject to additional charges upon check-out.
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Can I book more than one hotel room at a time?
The majority of ‘Live Booking’ hotels currently
let you book up to 4 rooms of the same type at a time. However,
not all hotels support this feature. If you are experiencing
problems, we recommend you book 1 room at a time.
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How can I check or cancel my reservation(s)?
Simply click on the “My Reservations” tab at the top of
the screen. Fill in your email address and confirmation number (which
you will have received in your confirmation page and email).
If you cannot access your email or the email address is no
longer in use, please contact us:
- Email Reservations
- 01775 843414 (If you are dialling from within
the United Kingdom)
- (+44) 1775 843414 (If you are dialling from
outside the United Kingdom)
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Am I liable for any other fees or taxes?
Hotel rates are subject to various taxes, dependent upon the
country and city. Additional fees, such as resort charges,
local taxes and processing fees may also be due..
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What happened to my reservations area?
We are currently integratng this with the new
user accounts but in the meantime you can still access
the old my reservations area by going here
and entering your email address and confirmation number.
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What are these new user accounts?
Previously, you could only make a booking and use the confirmation
number to check it on the site. As this is a bit old-fashioned,
we figured we would jazz it up a bit by giving you proper
user accounts when you make a booking or sign up for the community
area. If you have used us before 2nd April 2007, you will
need to create a new account name for booking with us. If
you're a corporate user, don't worry - we will still know
who you are, providing you use the same email address for
your new account.
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CHECKING IN: |
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What will I need to check-in?
When you check in, we recommend you have the following:
- I.D. such as driver's license, passport etc.
- A valid credit card.
- Confirmation print out or number.
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CHECKING OUT: |
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How do I check-out?
Because your credit card is only used to guarantee your reservation,
you will be required to pay the full amount for your room(s) plus
any additional hotel services you used during your stay.
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CHANGES AND CANCELLATIONS: |
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How do I make a cancellation?
Please keep in mind that reservations cancelled after the
hotel's cancellation policy has expired may be subject to
a penalty charged to your credit card.
If you need to cancel a reservation made using online booking, it must be done on the Findmeahotelroom
website. Simply click on the “My Reservations” tab at
the top of the screen. Fill in your email address and confirmation
number (which you will have received in your original confirmation
page and email). Booking requests can be cancelled via our call-centre (see number below).
Hotel systems do not allow modifications to be made to online reservations.
We can only recommend that you cancel the original booking and re-book
with your modifications. Please, feel free to call (see number below)
if you are in any doubt about cancelling / modifying your reservation.
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How do I change my reservation dates?
Currently, changes to your reservation are not supported; you must
cancel the original reservation (see above for more about cancelling
a booking) and rebook for the new dates. However, we suggest you first
check availability for the new desired dates, to avoid any disappointment
from cancelling your first booking if the new dates are not available.
Cancellation fees will still apply, as the first reservation is considered
"cancelled," but credit will be given for unused room nights
if applicable per the cancellation penalty.
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AFTER YOUR STAY: |
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How can I get a receipt for my hotel room?
It is critical to keep the Findmeahotelroom reservation confirmation page issued
at the time of booking. You will also receive an email confirmation,
which can be used as a receipt. If you need a receipt after your trip,
you can access historical data from our website.
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Can I view my past reservations?
Simply click on the “My Reservations” tab at the top of
the screen. Fill in your email address and confirmation number (which
you will have received in your original confirmation page and email).
Once “logged in” a list of all outstanding bookings, cancelled
bookings and your booking history will be displayed.
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OTHER QUESTIONS: |
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If you have questions problems, please feel free
to contact our client services department:
- Email Client Services
- 0870 7522238 (If you are dialling from within
the United Kingdom)
- +44 870 7522238 (If you are dialling from
outside the United Kingdom)
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